Terms of service

Terms of service

These terms apply to your use of brindlewick.co and any order you place with Brindlewick ("we", "us"). By placing an order you agree to them. Contact us at hello@brindlewick.co.

1. Orders

Your order is an offer to buy. The contract is formed when we email you to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock or there's an obvious pricing error; if we do, we'll refund you in full.

2. Prices and payment

Prices are shown in the currency of the market you are shopping in — pounds sterling (GBP) in the United Kingdom, US dollars (USD) in the United States — and include any applicable taxes. Delivery is free unless stated otherwise at checkout. Payment is taken when you place your order.

3. Delivery

Delivery times are estimates. See our Shipping Policy for details. Ownership and risk pass to you on delivery.

4. Returns and cancellations

You can cancel and return items as set out in our Refund Policy. This doesn't affect your statutory rights.

5. Products

We describe our products as accurately as possible. Colours may vary slightly depending on your screen. Product dimensions and specifications differ between models — always check the description on the product page before ordering.

Always follow the fitting and care instructions, and never leave a dog unattended in a vehicle. Our seat covers are designed to protect car seats and are not a restraint or safety device. Use a suitable dog car harness or crate to secure your dog while driving, and follow the road safety rules that apply where you live.

6. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for losses that aren't foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

7. Website use

All content on this site, including our logo, text and images, belongs to Brindlewick or our licensors. Please don't copy it without permission.

8. Changes

We may update these terms. The version in force when you place your order applies to that order.

9. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you are a consumer resident outside the United Kingdom, nothing in this clause deprives you of the protection of the mandatory consumer laws of your country of residence.

Last updated: 19 September 2026