Shipping policy

Shipping policy

Free tracked delivery on every order, in every country we ship to.

Where we ship

United Kingdom (mainland and Northern Ireland) and the United States. We'll be adding more countries soon.

Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Delivery times

United Kingdom: most orders arrive within 3–8 working days after dispatch. Highlands, islands and some remote postcodes can take a little longer.

United States: most orders arrive within 3–7 business days after dispatch, sent by FedEx. Alaska, Hawaii and other non-contiguous destinations can take longer.

Tracking

You'll get an email with a tracking link as soon as your order ships.

Delivery problems

If your parcel hasn't arrived within 12 business days of ordering, or the tracking hasn't updated for 5 business days, email us at hello@brindlewick.co with your order number and we'll sort it out with either a replacement or a full refund.

Please double-check your address at checkout. If an order is returned to us because of an incorrect address, we'll contact you to arrange re-delivery.

Customs and duties

We ship from a warehouse in your own region, so there are no customs charges or import fees to pay on delivery. UK orders are dispatched from within the UK; US orders are dispatched from within the United States.